Customer Testimonials
My only thing is I had to keep bringing my car back for the same issue and I should have been offered a rental for free
Hello! I had a great experience at Ninsan. Manny was great, we will be returning for our future car. We are very happy with our purchase!
Kind courteous informative about services and very accommodating. I was provided with fast services and I was updated with a timeframe of service which was very accurate. Thank you for your service.
Like always we love the service always Every member at Kelly Nissan, great???????? We love Kelly Nissan????
Exelente All right ?? Correct ?? ?? ?? ?? ?? Good ?? Yep ?? ??
The service experience was excellent! I was greeted by Eva Castanon when I drove in. She kept me apprised of what was happening during the entire service process. The service was performed in a timely manner. I have been getting my cars serviced at Kelly Nissan for 30+ years, and have never had a problem! Also, it means a lot to me that my service advisor is a woman!
Purchased a 2026 kicks. Easy.peasy dealing,Laird is a great asset to your company.
Always welcoming. Are able to answer my questions. They make suggestions about the services I need and why.
I have been coming to Kelly Nissan for years. Staff is professional and helpful. No problems thus far.
Efficient and honest!! Provide video feedback on all repairs and tells you what 'needs' to be worked on and what 'likely' need attention.
I purchased a new (2026) Nissan Kicks from Kelly Nissan yesterday...what a great experience! My salesperson, Andy Tanrikulu was patient, knowledgeable, and courteous. The finance staff was thorough and efficient. Looking forward to driving this vehicle for many years to come!
The person who checked me in was wonderful as always. My concern is how my tire service was handled. One tire was found to have a nail in it. It was patched and inflated to 38. The other tires had 44-45-45. 1. The pressures of 44 - 45 were what I received when I purchased the vehicle. I am sure the repaired one was the same before the nail. These are not within specs so why was the car originally released to me with this. 2. When I received the service, the pressure was checked for all the tires. The repaired one was fixed ... Read More DealerRater - Aug 2, 2026
Customer service is good. Service part they answered all my questions I needed to know about the car.
Daniel made sure that all the maintenance work was complete in a timely fashion. He communicated with me to keep me updated
Great communication about the status of my car even took the time to get it washed for me when I didn’t ask!
I had an amazing experience and dealership went above and beyond to find the exact truck I wanted.
Diego is a Great Sales Person Helped me out with my car and my budget that i wanted to stay at
Overall, Kelly Nissan has done good work maintaining and servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my recent experience regarding my vehicle’s battery and Nissan’s warranty coverage.
My battery was getting low, which caused multiple alarms, warning lights, and sensors to activate. Because there were so many warnings, I had to have the vehicle diagnosed to determine what was causing the problem. I later learned that the battery and related diagnostic costs were not covered under my warranty, leaving me responsible for paying ... Read More DealerRater - Aug 1, 2026
The best service team out there! I recently brought in my 2016 Rogue and discovered it needed a new transmission. Tracey and Matt helped me through the whole process and ended up saving me thousands of dollars. Tracey communicated with me every step of the way and kept me updated on the status of my vehicle. Heather was so sweet when I was there and genuinely made my day. This team is incredible. My sincerest thanks to Tracey, Matt and Heather as well as the whole team for taking the best care of my car.
The people are proficient, professional and kind. Detailed about the problems that exist and changes that are necessary on your vehicle.
I stopped in the morning of July 9, was looking for a Frontier. Wasn’t sure if I was going to buy but Diego made it a seamless process and the GM. I leased for the first time and being new to the area I will be back if Diego and the GM are still there. Both very nice personable people. I would give 8 stars if I could.
Just got a new car today! Joaquin and Jerome were absolutely amazing! They have a great car selection, and have extensive knowledge and the vehicles they are selling. Go to them, you won’t regret it!
Very professional service. I was informed at every step with my vehicle. Clean comfortable waiting room.
The dealership was great. Gave me all of my options concerning buying, leasing, and trade-in. Quick!!!
I arrived at 10am, I was greeted by staff and experienced a less than 3 minute wait. The staff were all very courteous, friendly, and helpful.
DEALER IS GOUGING PRICES FOR PROPOSED REPAIRS. I COULD NOT TALK TO ANYONE ABOUT THIS PRICING. DEALER IS CLAIMING PRICES ARE SET BY NISSAN. THAT'S NOT TRUE. I FOUND THE EXACT PARTS AT NISSAN WEBSITE FOR HALF THE PRICE. IF PARTS ARE MARKED UP AT 100%, LABOR MOST LIKELY IS MARKED UP AT 100%.
Amber was very nice and informative. The overall dealership is great . Only issue is the very long wait time.
Excellent service. Work on my vehicle was done in record time. Feedback on progress and findings was communicated in a timely fashion ??
every time I come there i have an issue. my camera went out in the front of mt car on the window shield 285 dollars is crazy, why not just disable it. i paid 220 dollars just to check it. once before i came there for an oil change i had a coupon for 80 dollars for oil change and tire rotation. they stated that i needed new tires, so the rotation was not done but the oil change cost me 120 dollars when i had a coupon for 80 dollars. the dealer is just too expensive for work to be done on my car. ... Read More DealerRater - Jul 25, 2026
Great service, extremely professional staff. Work was done on time. I would recommend them highly.
Thanks for the customer service that was provided. Raul and the staff are extremely thoughtful about how to ask for assistance that I may not not remember.
I was very pleased with the wait time and customer service. The communication concerning what my car's maintenance needs are were very thorough and not pushy.
I was very pleased with the wait time and customer service. The communication concerning what my car's maintenance needs are were very thorough and not pushy.
Tim was very helpful and courteous during my test drive. He along with the rest of the staff there were helpful in helping my make my purchase. I'd recommend this dealership for any car purchase. I want to thank them for helping to find this gem of of purchase I made. Keep up the good work!
Tim was very helpful and courteous during my test drive. He along with the rest of the staff there were helpful in helping my make my purchase. I'd recommend this dealership for any car purchase. I want to thank them for helping to find this gem of of purchase I made. Keep up the good work!
I appreciate they concern they go out they way to try to solve problems and give me the sense of peace I give all stars to Daniel in the lion den much blessings to him and y’all staff and business 🫶🏻
Service from the 1st call to the last was simply amazing. Had a horrible experience with another dealership and called Kelly nissan of oaklawn and got in touch with Andy, from there nothing but top notch service.
Delayed service, no confidence in code report date generated, temp spare was not put back where it belongs, non-warranty vehicle second class citizen experience.
Outstanding have been going to Kelly Nissan since 2020 and have always been completely satisfied with their work. But that being said why do I keep getting this email because have completed it now for the second time on this service call. Great Service Department Awesome but for this IT department for these Text messages get an very Poor performance at 0 Zero needs a lot of work like putting a human being in charge of it
Always have great service there since 2020 always go there with my Rogue Sport 2019 year model and I only trust Kelly Nissan to handle my Vehicle maintenance
Kelly staff assisted me in my purchase of a new lease. They were able to provide the best lease deal for me.
The salesman was kind greeting us with respect and courtesy it was a good experience.
Always awesome service & done in a timely manner. Resonable price. The advisor was great. Satisfied with service.
My paperwork sad oil change and tire rotation. My tire pressure readings were the same for each tire after the service. My right front tire’s reading was 29 when I came in and when I left. The tires could not have been rotated. I’m very disappointed because I have used Kelly Nissan for my service for years..
I bought my 2025 Nissan Kicks on December 5, 2025. I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales department's attention immediately. They told me that service would be able to take care of this with my bumper to bumper warranty. However, when I went to the service department, they slapped me with a $2,500 bill and said that the warranty only covers defects - not damages. I showed the service department a picture of when I purchased the vehicle, and that's when my advisor asked ... Read More DealerRater - Jul 14, 2026
Amber was very professional and knowledgeable. I appreciated her. The wait for a routine oil change was a bit excessive but I appreciated the updates by text.
Everything went well glad to have my car back. Thank you thank you thank you thank you thank you thank you thank you
I recently purchased a used 2025 Nissan Altima and I was concerned about a noise coming from the engine. My car was inspected and I was told the noise I was hearing was a normal engine sound. I was very happy with everyone I dealt with. Thank you Kelly Nissan.
Kelly Nissan made buying a car easy and stress free. Diego Arce was an excellent salesman.
I can't say enough about the help they gave me for a first time, out of state purchaser for my Frontier. One day of emails and another on the phone. Third day down for the purchase. Thank you Brittany, Daniel and Andy. I really appreciate it.
Joaquin was a very patience and thorough salesman. I recommend future customers to come see him. Thank you
I indicated I had a leak on tire and I was told wit had been fixed and it wasn't, it has a nail
Wonderful service! Eva was wonderful and professional. Would definitely return here for all my service
I really appreciate the personal care and attention provided by Joaquin Teutla and Trevor Kelly!! Great experience!!
Very disappointed and feel that we were scammed because we were told car was gojng to be sold the next morning and needed to take action quickly if we were interested in car. car fax and salesman, Bill , stated no accidents and no damage to certified car we bought. No damage was mentioned/included in listing online. After purchasing car it was clear car was in accident and they would not do anything about it less than 24 hours later. Shady and bad business. Will never go back .
Paid fee, Unable to specific diagnose problem, couldn't talk to mechanic, could have diagnostic done anywhere. Your staff was excellent trying to explain. I left hoping that I don't have any more problems. I think Staff didn't fully appreciate how unsafe I felt when driving, and how dangerous it was.
All of the staff members are courteous and knowledgeable. They kept me informed thru out the whole service visits, gave me their recommendation for other services they felt where needed.
This dealership is thorough and they really take care of their customer. Kieran is very professional and he takes time to provide all of the needed information to make an informed decision.
Very thorough and professional They were very thorough and very professional in the service delivered
Always a positive experience. They always provide accurate information and seem to be thorough Great service
I had an excellent experience purchasing my 2014 Nissan 370Z. Trevor, the Sales Manager, and Joaquin, my salesperson, made the entire process simple, smooth, and stress-free. They were both professional, helpful, and took the time to make sure I got the car I really wanted. I never felt pressured, and they answered all of my questions along the way. I truly appreciate all of their hard work and would highly recommend asking for Trevor and Joaquin if you're looking for a great car-buying experience. Thank you both for making this such an easy and enjoyable process!
My experience was courteous and efficient. A good experience from start to finish. Eva was on top of my services and was easy to work with!
Had apt for oil change it took 2 hrs, Manager got arrogant with me saying everybody has to wait even with an apt. Just Rude
I was charged 220 and they still couldn't tell me what is wrong with the truck
Friendly helpful and supportive staff that always make sure that my needs are met. And I’m completely satisfied.
First and most importantly! I would like to say thank you, to the entire Kelly Nissan family - Manager Tony, sales associate Breanne, finance Manager Rick- made the entire process easy to understand and a great purchase from the moment you step through the door friendly, not pushy or over selling but professional and courteous…. Regards and True Value L.Lopez US Army
Very friendly and helped me find a car for my daughter for a great price
I usually have a good experience with Kelly Nissan. However, this time communication should've been better. My car was there for 3 weeks and I had to eventually come up to be told oh the parts came in and we are working on it. I feel like I should've been called more and briefed on the situation. There were times I had to call back because nobody had answers or Amber didn't return my call for an unknown reason on my end.
Customer service was good. She went above and beyond to assist me with some questions I had
I was able to schedule the appointment on the same day of service. Eva and service department were welcoming, service was provided for travel to and from home. My vehicle was ready at time stated. Friendly service technician helped me with the Bluetooth connection.
The service department was faced with 2 challenges with my truck. The challenges were failure in 2 systems that were almost impossible to find the source of. The service techs never gave up, and Daniel was great at keeping me informed. Once the system failure were found, the response to get the vehicle repaired and back to me became their priority. It took several days, but they got the job done.
Very friendly staff and always help us It is a very friendly and helpful staff. Always helping the questions has one.
Service was okay. I had to remind my request to have back door lifters assessed and quote provided. Of course it came back high in cost. Last time I paid a fortune for the leaking skyline sealer, but leaking still occurs so I'm feeling insecure with having the work done here
Very nice & professional & helpful 1st dealership I ever been to that actually care about your car
He kept me informed while was serviced. He also explained to me repairs that need to be done.
After 2 hours I asked the statues of the cars pool change. I was told he would check. 20 min later I had to ask again and I was told he would check despite being told that before. In addition he never came back and I had to ask again 3rd time. Finally he told me there was a mix up and my car was not serviced. So for 2.5 hits my car was just sitting not being serviced. It took 3 hours for me to get an oil change because of a mix up. This was a huge inconvenience and I even missed ... Read More DealerRater - Jun 25, 2026
Great professional and fast. I was in and out with everything shown to me , videos pics
Eva was a great help with an issue with our key fobs after a purchase of a certified used Nissan. Sales department and Andy were fantastic.We brought our vehicle back within a week and an half for a thumping in rear, I thought it was the jack being loose, turns out the sway bar link was bad. The service manager, Jerome, told my wife it would be $630 to fix and proceeded to barter with my wife until he said they would fix it for $250. Then when my wife told him her husband, me, could fix it he proceeded to ... Read More DealerRater - Jun 24, 2026
I had a great experience at Kelly Nissan! Bri was friendly, knowledgeable, and made the entire car-buying process smooth and stress-free. She answered all my questions and made sure I was comfortable every step of the way. I highly recommend working with Bri if you’re looking for excellent customer service!
The service I received was excellent. Everyone is very friendly and welcoming. I definitely would recommend
Very pleased with my purchase. Would refer anyone looking for a Nissan to Kelly Nissan
First time there very clean and everyone was nice. The service was great, the wait time was long.
Joaquin Teutla was so patient, overextending, commutative & very respectful. Everything was fast & he worked beyond measures to get my the best numbers for my new 2026 Nissan Rogue. Thanks sooo much! You all, come see him & shop with him!!!
My appointment was not accepted once I arrived due to the automated scheduling Parts were not available
Run as fast as you can. This dealership will nickel and dime you and tell you that you have agreed to one price, and when you get home and get all your payment paper work, you realize that you just paid $5000 more than you agreed upon. I am absolutely shocked. I was also promised that the car was warrantied for 150K miles or 7 years, only to read that I was totally lied to, and it was 100K miles or 7 years on a car that already had 98K miles. They even charge you an extra fee to pay your monthly payments ... Read More DealerRater - Jun 18, 2026
I have been to a few dealerships in my lifetime, but Kelly Nissan was the best I’ve ever been to. I was nervous because I thought that all dealerships was out to get you in some type of way, but when I met Laired Rencher, he treated my husband and I so nice, and explained everything to us. What were our options, not just trying to make a sale. This is my dealership from this day forward, we are locked in. Thanks so much Nissan!!!!!!!!!!!
My experience was GREAT. Larry was the best. He was patient and understanding, very helpful.
Overall service is great. I did have to go in myself to schedule the appointment even though I was told they would call me when I purchased the vehicle a over a month before. It is very difficult to get someone on the phone as well. Once I got in though, like I said, service is great.
Great serrvice per usual. Would refer for any work anyone needs to have done. Thanks
The most amazing, easiest, uncomplicated experience I have ever had at a dealership. I am blown away by how smooth everything went. I didn't know what to expect for the lease end/trading in my car, and I was a little nervous. Laird was true to his word and made sure that I was well taken care of. I trusted his expertise and knew that I was in good hands. The customer service was impeccable and will have me ranting to others to stop by for their car buying needs.
I will also add that the Kelly Nissan staff ... Read More DealerRater - Jun 15, 2026
When I go I am always in and out and service is always great. Thanks
Great Service! I like the video summary sent to my email, and the free car wash.