Customer Testimonials
Quick and easy and honest Laird is the best I appreciate his hard work and honesty
Manny was very straight forward and helpful. He was very polite and delivered great service.
I bought my first Nissan from Larry and 1993 and then buying Nissan ever since Larry was a great salesman.
I’ve had many experiences with servicing vehicles that I’ve owned but this by far has been the best service ever my advisors name was Amber she was so nice and informative they treated me like family I would gladly recommend anyone to come and do business here
I purchased a new Nissan Sentra from here, after losing my pervious Nissan. After a couple of months, I'm enjoy my new car. Tim helped me throughout the buying process and I can say I had a good experience with everyone there.
I went to Kelly Nissan twice and both times were quick and informative. All of the staff was very helpful.
So helpful and informative. Amber has amazing customer service and this is the most thorough inspection Ive gotten
Mt experience was great My experience was great The service was faster than what I expected
Great polite courteous staff. Very pleased w service............ I will be back. Very easy to deal with.
Reliable, good,knowledgeable, timely, profitable, prompt consistent courtesy, helpful, understanding, patience, business, experience, trustworthy and earnest
Very prompt and courteous. I'm kept informed on the maintenance and recommendations from the technician.
If you want a seamless car buying experience ask for Joaquin!!! Very committed to his job and answered all my question . Thank you Joaquin!!!
My family and I have been doing to this dealership since I was 5 years old. First my mom's 2000 nissan sentra, which my brother and I drove in our 20s during college, now I bought my first new car from here, Manny was great! Thanks for helping us!
She was very sweet and noticed a tail light out as I drove it in which I wouldn't have noticed at all at home.
I have been going to this dealership for 30 years. I have bought several trucks there. I love this place.
I've been coming here for years and I have not, ever, been disappointed yet!
The service center provides excellent service letting me know wants going on with my car in a timely manner. My last visit was awesome, I upgraded to a 2026 Nissan Rogue from a 2023 Nissan Rogue.
Good and understanding and reasonable and Listening helpful hopeful nice pleasant peaceful patient happy energy
Excellent Salesman! Diego is a fantastic employee for KELLY NISSAN! We will definitely come back!
They are very welcoming and gives detail of services rendered and needed. Also, gives options for paying high cost of work needed. This gives me hope they I can take good care of my 2020 Nissan Murano.
Great customer service!
I bought cars at this dealership for over 10 years and the service has always been excellent!
I had a very unpleasant experience. There was a complete lack of communication. I brought my car in it took 2 days to diagnose the issue they said I needed a new engine. I declined and the next day my transmission went out. No one mentioned an issue with my transmission.
Extremely loved my new car purchase at Kelly Nissan! Excellent customer service! All the Nissan staff were extremely helpful and answered all my questions.
The salespeople were very nice and Manuel helped my boyfriend get his new car at a really good price! 😀
Kelly Nissan Oak Lawn is the best in the business! Tyler walked me through any questions I had before coming to the dealership and Andy made sure I was comfortable making the right vehicle decision. Process was flawless and quick! Would definitely recommend!
The service department rep, Amber greeted me as soon as I arrived. She listened to my concerns and gave me information I needed to make decisions about what services I needed.
I needed help to get service of my Titan moving in the right direction. Tyler Kelly immediately gave assistance and got things resolved and on track. Daniel Cuevas carried it the rest of the way. All good results in the end. Good people.
Daniel explain everything i needed to know while my car was been serviced. Very informative about the repairs. Great communication ??
Fast service Great customer service. Kieran Mcgee was very professional and they were able to complete my oil change in 1 hour including car wash
Took me in same day for overdue cvt fluid change. Got it completed in a timely manner. Provided full detailed inspection!
I'm not alaway the best at remembering names, but I definitely remember great service! 🙂 The sales representative who helped me purchase my new vehicle was absolutely execellent. He was professional, patient, and made the entire experience smooth and enjoyable. I'm so grateful for all his help and very happy with my new vehicle. What a wonderful early birthaday gift to myself! Thank you for making this experience such a special one!
Always a pleasure!
Friendly and professional employees, great customer service; I will bring my vehicle to them anytime. Thank you for your service
Friendly and professional employees, Great Customer service and great work on my vehicle, Great dealership.
Took my Nissan Rogue to get transmission fluid change. Got it the same day! Price was within reason. CVT performs much better now! Inspection revealed issues I was not aware about. Would recommend! Customer service was great!
Daniel Cuevas kept me up to date with the progress, communicated with the warranty company covering the repairs, he made sure that everything was taken care of
I had to bring my car in for two separate major repairs within the same week, and Daniel was amazing through the entire process. Car repairs are already stressful enough, especially when you’re dealing with multiple issues and trying to figure out coverage and everything that comes along with it, but he made everything so much easier and more manageable. The second time I came in later that week was for my A/C. I pulled up outside the garage with a couple of cars ahead of me, and Daniel immediately let me know that all of my paperwork ... Read More DealerRater - Sep 4, 2026
The sales team at kelly Nissan go above and beyond for their customers. 10/10 car buying experience. Easy, transparent, and simple. Thank you Kelly Nissan!
Everyone was great and super friendly. I know my car is in good hands at Kelly Nissan.
Everyone is always very nice and professional. I also like how they go over everything with you concerning my vehicle, no matter how small or large. I like also that you can see a video of the tech explaining the undercarriage of my car. That was something new for me. Thank you Kelly Nissan service department. Much appreciation to Eva and Raul. Ms. Jackson
So far it seems like so far they been helping me with some of my issues with the car
Kelly Nissan, is a great place to get your car serviced because the service is great and they have great customer service.
(Translated by Google) The best and most satisfying thing is feeling like the most important person on the planet, despite knowing your limitations, thanks to a star salesman like Joaquín, the best, and everyone there is magnificent, thank you Nissan. (Original) El mejor y más satisfactorio es sentirte el ser más importante del planeta , a pesar de saber tus limitaciones , gracias a un vendedor estrella como lo es Joaquín , el mejor , y todos hai dentro son magníficos , gracias Nisan.
The service is always great the workers are really pleasant to speak with. They do a good job of explaining everything.
Clean environment Good customer service Services performed timely Easy to schedule service appointment Free car wash
Service was timely and complete very professional and attentive to my concerns work performed in a timely manner and recieved a full video inspection by email with a breakdown of the complete underside and status of equipment
Kieran was very professional. He had tremendous communication and follow through. Service center gave concise time lines and delivered the vehicle when they said they would
The service team is always helpful and pleasant. The Salesman, Tim Wilson has been helpful the few times I bought a car at Kelly. I brought my car in for an oil change and ended up deciding to buy a new Rogue while talking with Tim.
Professional and courteous customer service. Work completed in a timely manner. I will recommend service department
Great availability, great service , great people ! Courteous service . Did everything I asked . Very neat also.
Daniel my 1st contact listen to my issues with my car.. Manager approach was a bit Aggressive and NOT interested in the point I was stating or the fact that there was a Class Action Issue for the problem my car was having even tho my car is experiencing issues based on Class Action suit that arrived later for me bc I'm not a daily driver.. My car has only 35,000 miles that's a 2015 and it's 2026 bc I'm not a daily driver..This was NOT Taken into consideration..
Amber showed concern for my service needs and she informed me of the best time for service that would result in short waiting time
Probably the best car buying experience I’ve had! The staff was extremely kind & helpful, Rachel Haynes was absolutely amazing. She was so kind & easy to talk too, if you’re thinking about buying a car stop in & see for yourself. Don’t forget to ask for Rachel!
I came in to test drive a vehicle and was immediately told that I needed to have my credit run before they would even let me drive it. I’ve never had to do that at any other dealership, and it made a bad first impression right away.
When I declined the first offer — which was about $4,000 over MSRP — the salesperson completely lost interest and stopped working with me. It felt like the moment I didn’t accept their numbers, I was no longer worth their time.
The manager eventually stepped in and tried to work out some options, and ... Read More Google - Aug 21, 2026
The team is a ten rating for their kindness and dedication to their customers. I am always greeted with a warm smile. I have been a customer since 1999. My family will always choose Kelly Nissan
The service department face exceptional service. They kept informed of my repairs in a timely fashion.
Help me get the car I wanted and was very helpful and gave me the best rate possible at the best price possible shout out to the sales manager as well🤝
Service manager was quite rude. Promised repairs were not done. My windshield is still broken and I was told, oh well it's your problem. I paid for the car in full and have no further recourse.
Hugeeeee thanks to Manny vegas from kelly nissan. Helped me and my wife on our new 2023 jeep wrangler !! Make sure to ask for him for all your car needs !!
Salesman was very helpful answer all are questions.very professional.Manny Vegas.i will recommend my friend and family member.
I have not one compliant, received constant update and feedback. This service appointment was quick and easy
I purchased my car from them, at the time there were no issues. However, months later I noticed there were water stains inside on the roof. I brought it back twice before they serviced it. Then I had a flat called and scheduled a appointment and was told they had no appointments that week and it qould be a week out before they could see me.... My sensor for the tires came on, and stayed on. I got the car serviced for this tire and paid for a new sensor. The light stayed on, I came back at lease two ... Read More DealerRater - Aug 16, 2026
My only thing is I had to keep bringing my car back for the same issue and I should have been offered a rental for free
Hello! I had a great experience at Ninsan. Manny was great, we will be returning for our future car. We are very happy with our purchase!
Kind courteous informative about services and very accommodating. I was provided with fast services and I was updated with a timeframe of service which was very accurate. Thank you for your service.
Like always we love the service always Every member at Kelly Nissan, great???????? We love Kelly Nissan????
Exelente All right ?? Correct ?? ?? ?? ?? ?? Good ?? Yep ?? ??
The service experience was excellent! I was greeted by Eva Castanon when I drove in. She kept me apprised of what was happening during the entire service process. The service was performed in a timely manner. I have been getting my cars serviced at Kelly Nissan for 30+ years, and have never had a problem! Also, it means a lot to me that my service advisor is a woman!
Purchased a 2026 kicks. Easy.peasy dealing,Laird is a great asset to your company.
Always welcoming. Are able to answer my questions. They make suggestions about the services I need and why.
I have been coming to Kelly Nissan for years. Staff is professional and helpful. No problems thus far.
Efficient and honest!! Provide video feedback on all repairs and tells you what 'needs' to be worked on and what 'likely' need attention.
I purchased a new (2026) Nissan Kicks from Kelly Nissan yesterday...what a great experience! My salesperson, Andy Tanrikulu was patient, knowledgeable, and courteous. The finance staff was thorough and efficient. Looking forward to driving this vehicle for many years to come!
The person who checked me in was wonderful as always. My concern is how my tire service was handled. One tire was found to have a nail in it. It was patched and inflated to 38. The other tires had 44-45-45. 1. The pressures of 44 - 45 were what I received when I purchased the vehicle. I am sure the repaired one was the same before the nail. These are not within specs so why was the car originally released to me with this. 2. When I received the service, the pressure was checked for all the tires. The repaired one was fixed ... Read More DealerRater - Aug 2, 2026
Customer service is good. Service part they answered all my questions I needed to know about the car.
Daniel made sure that all the maintenance work was complete in a timely fashion. He communicated with me to keep me updated
Great communication about the status of my car even took the time to get it washed for me when I didn’t ask!
I had an amazing experience and dealership went above and beyond to find the exact truck I wanted.
Diego is a Great Sales Person Helped me out with my car and my budget that i wanted to stay at
Overall, Kelly Nissan has done good work maintaining and servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my recent experience regarding my vehicle’s battery and Nissan’s warranty coverage.
My battery was getting low, which caused multiple alarms, warning lights, and sensors to activate. Because there were so many warnings, I had to have the vehicle diagnosed to determine what was causing the problem. I later learned that the battery and related diagnostic costs were not covered under my warranty, leaving me responsible for paying ... Read More DealerRater - Aug 1, 2026
The best service team out there! I recently brought in my 2016 Rogue and discovered it needed a new transmission. Tracey and Matt helped me through the whole process and ended up saving me thousands of dollars. Tracey communicated with me every step of the way and kept me updated on the status of my vehicle. Heather was so sweet when I was there and genuinely made my day. This team is incredible. My sincerest thanks to Tracey, Matt and Heather as well as the whole team for taking the best care of my car.
The people are proficient, professional and kind. Detailed about the problems that exist and changes that are necessary on your vehicle.
I stopped in the morning of July 9, was looking for a Frontier. Wasn’t sure if I was going to buy but Diego made it a seamless process and the GM. I leased for the first time and being new to the area I will be back if Diego and the GM are still there. Both very nice personable people. I would give 8 stars if I could.
Just got a new car today! Joaquin and Jerome were absolutely amazing! They have a great car selection, and have extensive knowledge and the vehicles they are selling. Go to them, you won’t regret it!
Very professional service. I was informed at every step with my vehicle. Clean comfortable waiting room.
The dealership was great. Gave me all of my options concerning buying, leasing, and trade-in. Quick!!!
I arrived at 10am, I was greeted by staff and experienced a less than 3 minute wait. The staff were all very courteous, friendly, and helpful.
DEALER IS GOUGING PRICES FOR PROPOSED REPAIRS. I COULD NOT TALK TO ANYONE ABOUT THIS PRICING. DEALER IS CLAIMING PRICES ARE SET BY NISSAN. THAT'S NOT TRUE. I FOUND THE EXACT PARTS AT NISSAN WEBSITE FOR HALF THE PRICE. IF PARTS ARE MARKED UP AT 100%, LABOR MOST LIKELY IS MARKED UP AT 100%.
Amber was very nice and informative. The overall dealership is great . Only issue is the very long wait time.
Excellent service. Work on my vehicle was done in record time. Feedback on progress and findings was communicated in a timely fashion ??
every time I come there i have an issue. my camera went out in the front of mt car on the window shield 285 dollars is crazy, why not just disable it. i paid 220 dollars just to check it. once before i came there for an oil change i had a coupon for 80 dollars for oil change and tire rotation. they stated that i needed new tires, so the rotation was not done but the oil change cost me 120 dollars when i had a coupon for 80 dollars. the dealer is just too expensive for work to be done on my car. ... Read More DealerRater - Jul 25, 2026