Customer Testimonials
Tyler K. AMAZING
Stay away from this service department! Absolute trash and not worth the headaches
Bill was the best. Thanks Bill for making it a worthy experience. Very thorough and patient.
Very professional and personable. I came out very impressed and satisfied with my purchase
Went there shopping for Pathfinder just like any regular customer shopping for insurance. Racheal the sales girl was very nice, helpful and very professional. Unfortunately the sales manager Jerome stepped in a very rude unprofessional way talking down to us saying he knows what type of customers we are!! He either you want ti buy or get the hell out of here. Never coming back and don’t recommend it
Honestly, I wanted to take advantage of the 30 day love it or leave it program they have and I was ignored and not helped at all. I felt like I was an inconvenience and every time I reached out to my sales rep I was told, “it’s a lengthy process. I don’t even know if we can do it for you.” Well then why offer the program if it’s not a sure thing for everybody. So now I’m stuck with a car I wanted to leave.. lesson learned.
Experience was really bad No answer to the call Once i purchased it Can’t even offer a single benifit
I came in as a first time buyer and everyone was extremely helpful and knowledgeable. I felt that they gave me very honest advice and also listened to concerns that I might have had. They guided me to the best decision with patience and understanding along with great customer service.
Professional service, good service, very detailed videos for your car needs.i will recommend the service.
Muy buen servicio muchas gracias Muy buen servicio, muy atentos, me mantuvieron al tanto del mi vehículo
Some of the associates appear friendlier than most. They services overpriced and my car ride appear worse than when I took it in for service. They may have fixed one issue just so I can come back and spend more money for something they could of addresses while there
Very helpful in answering my questions and getting my car taken care of. I love the videos they provide to their customers going over the details.
The Kelly Nissan Dealership was very professional and the Customer service Representative was very friendly and knowledgeable of the questions I ask her.
The service was great as always. Everyone is always so kind and professional. I came in for oil change and it was done within 45 minutes. I could not believe it and completely overjoyed. Thank you !
The experience with the dealership was great and I would definitely make a purchase at this dealership and offer a referral as well.
My experience was excellent. Tim Wilson was patient and knowledgeable. I was scared coming in, leaving out happy
I called the service rep, Kieran, and was immediately given an appointment. The mechanic was thorough and the service rep was friendly and professional. I was in and out in a timely fashion. Very pleased with the service I received.
Diago and his Nephew were the best
Everyone at this dealership from Bill the sales man too the Tony the manager or GM of the building help me get my personal situation taken care of and made everything super easy. Along with the accounting team on checks I need super fast and executed amazingly. Would recommend everyone aboard this team.
I love the whole Kelly Nissan service team. They have been taking amazing care of my car since 2016. Will continue work with them in future as I plan on buying all my future cars from Kelly Nissan...
Amber was friendly and greeted me by my name. Informed me of what to expect regarding repairs and accomodated my needs
Professional,attentive,was greeted upon my arrival,kept me informed,of the process of my car.
The salesman Laird was an awesome salesman, he was attentive, knowledgeable answered all my questions & eased all my concerns regarding my purchase of my 2026 Rogue. Awesome customer service from the entire staff & my wait wasn’t long. Got exactly what I wanted & I’m very happy with my new SUV
Considero que el concesionario conoce el problema que presenta mi vehículo, pero siento que no están haciendo lo necesario para solucionarlo. Llevé mi Nissan Sentra SR 2022 debido a un ruido persistente en la suspensión delantera. A pesar de haberlo llevado para una inspección, el problema continúa.
He invertido tiempo y dinero llevando mi vehículo al concesionario, pero hasta ahora no he recibido una solución. Utilizo mi automóvil para trabajar, por lo que esta situación también me está afectando económicamente.
Lo único que estoy solicitando es un diagnóstico adecuado ... Read More DealerRater - Nov 3, 2026
I recently purchased a brand-new Nissan Altima from Kelly Nissan in Oak Lawn, and I couldn’t be happier with the entire experience! Tyler Kelly and the rest of the team were an absolute delight to work with from start to finish. Everyone was incredibly welcoming, friendly, professional, and accommodating, making what can sometimes be a stressful process genuinely enjoyable.
It’s clear that the team takes pride in providing an outstanding customer experience, and I truly appreciate the time and effort they put into making everything go smoothly. I can’t say enough good things about Tyler and the ... Read More Google - Nov 2, 2026
I’m very excited about my car but I didn’t know I was paying 64,000 for a 25,000 car I’m very saddened about this
Bought a new car from Kelly Nissan and the experience was fantastic. The process was transparent, easy and everything went as expected. Great selection of vehicles to choose from, knowledgeable and friendly staff from start to finish (welcome desk, sales, management, finance, delivery). Daniel Makary (Sales), Rick Cervantes (Finance) took the time to make sure I was confident with all of the features of the vehicle and the financing details. Don't think you can go wrong dealing with the Kelly Nissan Family. Recommend 100%. AAA Experience.
I was assisted by Tracey, who welcomed me very kindly and helped me through the process. I received professional and friendly service. I would gladly return for my car's servicing at this location
Im super happy and exited on coming in here at kelly nissan on 95th st and got helped by theyoung man manuel vegas and got me approved after going to ao many places that could not help me out. But manny vegas and manager tony got me the best deal. Ahain thank you !
Always professional. Have been a customer for over 15 years and have always been treated fairly.
The staff was attentive and friendly. I took my 350z for an oil change and was pleasantly surprised at the vibe if the shop. Previously it was stressing to go there. Glad I saw the coupon and reconnected.
I had an amazing experience with Kelly Nissan and Diego. I had no intention of purchasing a vehicle that day because it usually takes so long to get through the financing and I had an appointment but they were able to get me through what is normally a long and tedious process, very quickly. Love my new Rogue!
Manny Jerome and the finance manager (forgot his name) was very helpful and knowledgeable throughout the entire process. I referred my mom there she went 2 days later and got the same car as me.
Easy to make an appointment. Amber is an excellent service rep Wait time is very good
Easy 5 stars. We shopped a Rogue lease at nine Nissan stores, and Kelly was the clear choice. Real numbers, no runaround, no games. What was quoted is what we signed. No surprises at the table. Drove 30 miles to buy from them rather than shop the deal at nearby stores that hadn't provided the same level of courtesy, and we would do it again.
Trevor and Sanjuana handled communication online. In person, Diego in sales did an excellent job from test drive to delivery. He walked my wife through the features and not only got her phone connected for the ... Read More Google - Oct 24, 2026
joaquin teutla nice person was nervous being a minute happy with his help and guide me through everything
This is the 2nd time I brought the car in for the rear passenger tire. The last time they told me they patched it and rotated the tire. The 2nd time they said I needed a new tire and they did not rotate the tire the last time. So they lied about doing it the 1st time. He told me at the 2nd visit that I had a nail in the tire and he told me the same thing happened the first time. I told him you didn’t tell me what was wrong the last time you just told ... Read More DealerRater - Oct 23, 2026
Love going to Nissan for my vehicles. The best service provided. Never had a isssue
Inconvenience Issues regarding my car were overlooked and it was an inconvenience to my life
My salesman was very helpful and professional. The entire process went quickly. I am very satisfied.
Amazing staff helpful very nice people first time I leave a dealership satisfied it feels good thank you guys
I was greeted professionally by Eva Castanon and she kept me informed as to all work that was done on my vehicle.
Amber provided outstanding service: she kept me informed, arranged a rental vehicle, and ensured every step was clear and professional from start to finish.
Amber was very pleasant. She helped me with all my needs and answered any questions I had. I’ll definitely will be recommending Nissan Kelly I really appreciate her helping me with my 2026 Rogue She did such an amazing job. Thanks so much.
Tim is a helpful dude. Nice car for a fair price.
Employees are very helpful and kind. Keep me up to date with the service process as well as offer beverages as you wait.
I went to Kelly Nissan with no credit but had a co signer I knew what I wanted to pay and Diego the sales man helped me get back driving excellent customer service. I was in and out fast service
Give careful consideration of my needs. Sales lady was very positive, friendly and helpful.
Excellent Service
I did this before and I don't know how much I can express the overall excitement of all the employee and staff at Kelly Nissan I give them a 10 tops
Quick and easy and honest Laird is the best I appreciate his hard work and honesty
Manny was very straight forward and helpful. He was very polite and delivered great service.
I bought my first Nissan from Larry and 1993 and then buying Nissan ever since Larry was a great salesman.
I’ve had many experiences with servicing vehicles that I’ve owned but this by far has been the best service ever my advisors name was Amber she was so nice and informative they treated me like family I would gladly recommend anyone to come and do business here
This dealership gotta be a money laundering scam because the last thing they actually care about is proper sales and services! They price bait you then add extra money when you get there…sell you a pre owned car as is like the problems that’s actually wrong with the car are visible to the eye unless you leave the lot with it!! Then you bring it to service and they give you the ring around the man with the chalky teeth is very annoying/flirtatious depending on who you are if you are a woman he is trying to ... Read More Google - Sep 23, 2026
I purchased a new Nissan Sentra from here, after losing my pervious Nissan. After a couple of months, I'm enjoy my new car. Tim helped me throughout the buying process and I can say I had a good experience with everyone there.
I went to Kelly Nissan twice and both times were quick and informative. All of the staff was very helpful.
So helpful and informative. Amber has amazing customer service and this is the most thorough inspection Ive gotten
Mt experience was great My experience was great The service was faster than what I expected
Great polite courteous staff. Very pleased w service............ I will be back. Very easy to deal with.
Reliable, good,knowledgeable, timely, profitable, prompt consistent courtesy, helpful, understanding, patience, business, experience, trustworthy and earnest
Very prompt and courteous. I'm kept informed on the maintenance and recommendations from the technician.
If you want a seamless car buying experience ask for Joaquin!!! Very committed to his job and answered all my question . Thank you Joaquin!!!
My family and I have been doing to this dealership since I was 5 years old. First my mom's 2000 nissan sentra, which my brother and I drove in our 20s during college, now I bought my first new car from here, Manny was great! Thanks for helping us!
She was very sweet and noticed a tail light out as I drove it in which I wouldn't have noticed at all at home.
I have been going to this dealership for 30 years. I have bought several trucks there. I love this place.
Many details left out. Seller didn’t know the history of the car
I've been coming here for years and I have not, ever, been disappointed yet!
The service center provides excellent service letting me know wants going on with my car in a timely manner. My last visit was awesome, I upgraded to a 2026 Nissan Rogue from a 2023 Nissan Rogue.
Good and understanding and reasonable and Listening helpful hopeful nice pleasant peaceful patient happy energy
Excellent Salesman! Diego is a fantastic employee for KELLY NISSAN! We will definitely come back!
They are very welcoming and gives detail of services rendered and needed. Also, gives options for paying high cost of work needed. This gives me hope they I can take good care of my 2020 Nissan Murano.
Great customer service!
I bought cars at this dealership for over 10 years and the service has always been excellent!
I had a very unpleasant experience. There was a complete lack of communication. I brought my car in it took 2 days to diagnose the issue they said I needed a new engine. I declined and the next day my transmission went out. No one mentioned an issue with my transmission.
Extremely loved my new car purchase at Kelly Nissan! Excellent customer service! All the Nissan staff were extremely helpful and answered all my questions.
The salespeople were very nice and Manuel helped my boyfriend get his new car at a really good price! 😀
Kelly Nissan Oak Lawn is the best in the business! Tyler walked me through any questions I had before coming to the dealership and Andy made sure I was comfortable making the right vehicle decision. Process was flawless and quick! Would definitely recommend!
The service department rep, Amber greeted me as soon as I arrived. She listened to my concerns and gave me information I needed to make decisions about what services I needed.
I needed help to get service of my Titan moving in the right direction. Tyler Kelly immediately gave assistance and got things resolved and on track. Daniel Cuevas carried it the rest of the way. All good results in the end. Good people.
Daniel explain everything i needed to know while my car was been serviced. Very informative about the repairs. Great communication ??
Fast service Great customer service. Kieran Mcgee was very professional and they were able to complete my oil change in 1 hour including car wash
Took me in same day for overdue cvt fluid change. Got it completed in a timely manner. Provided full detailed inspection!
I'm not alaway the best at remembering names, but I definitely remember great service! 🙂 The sales representative who helped me purchase my new vehicle was absolutely execellent. He was professional, patient, and made the entire experience smooth and enjoyable. I'm so grateful for all his help and very happy with my new vehicle. What a wonderful early birthaday gift to myself! Thank you for making this experience such a special one!
Always a pleasure!
Friendly and professional employees, great customer service; I will bring my vehicle to them anytime. Thank you for your service
Friendly and professional employees, Great Customer service and great work on my vehicle, Great dealership.
Took my Nissan Rogue to get transmission fluid change. Got it the same day! Price was within reason. CVT performs much better now! Inspection revealed issues I was not aware about. Would recommend! Customer service was great!
Daniel Cuevas kept me up to date with the progress, communicated with the warranty company covering the repairs, he made sure that everything was taken care of
I had to bring my car in for two separate major repairs within the same week, and Daniel was amazing through the entire process. Car repairs are already stressful enough, especially when you’re dealing with multiple issues and trying to figure out coverage and everything that comes along with it, but he made everything so much easier and more manageable. The second time I came in later that week was for my A/C. I pulled up outside the garage with a couple of cars ahead of me, and Daniel immediately let me know that all of my paperwork ... Read More DealerRater - Sep 4, 2026
The sales team at kelly Nissan go above and beyond for their customers. 10/10 car buying experience. Easy, transparent, and simple. Thank you Kelly Nissan!
Everyone was great and super friendly. I know my car is in good hands at Kelly Nissan.
Everyone is always very nice and professional. I also like how they go over everything with you concerning my vehicle, no matter how small or large. I like also that you can see a video of the tech explaining the undercarriage of my car. That was something new for me. Thank you Kelly Nissan service department. Much appreciation to Eva and Raul. Ms. Jackson
So far it seems like so far they been helping me with some of my issues with the car